Well here we are, a new year is upon us. If you are anything like me it seems the older I get the more times seems to fly, I just can’t always figure out how to get everything done in a day that needs to be accomplished. There just simply are not enough hours. This includes both work and home life, and usually involves working while at home. When the new year comes around we all throw out those resolutions saying; we will be more fit, eat better, drink less, work harder. Is there a better way that can help us keep those resolutions?
Jerry Seinfeld has a system that he uses in his personal life to help himself stay on track and to write more jokes. It is pretty simply when you think about it. His theory is that if you get a calendar and have all the days on one page and mark off each day that you accomplish your goal pretty soon you will have a chain. The key is “Don’t break the chain” pretty simply right, but in theory is really is. It is very easy to say hey I’ll skip today or hey it’s only one day, but that makes it easy to skip more days. Keep the chain intact and you may see yourself begin to complete your resolution without even thinking about it. Studies have shown that it take the brain 28 days to think of something as a habit, so if the chain is not broken for 28 days you may just begin to complete your task habitually.
YOLO was one of the big words of 2013. You Only Live Once pushed people to step out of their comfort zones, maybe take more chances, have an adventure, and learn to enjoy life more. This year Acrometis and WCInsights will be throwing around YOTA. You will see a lot around this, what is this new phrase for the work comp industry? “Year of the Adjuster” – this year we have more stories on adjusters, awards, etc. Adjusters are the front line for the injured worker. They are approving and denying claims all while being buried in piles of work like; chasing medical bills, returning calls from injured workers and providers, closing claims, and sending letters back to providers who fail to fill out forms correctly. An adjusters job is extremely difficult and is not something you just walk into and say I am going to be a comp adjuster today. It takes years of learning and training to even be a decent adjuster which is why many adjusters stay with the same company for their whole careers. Wouldn’t it be great if we could clone our star adjusters so that the decisions they make can be duplicated by the new adjuster force? Give the adjuster a right hand tool that can help them make the decisions they make on a daily basis, shorten the learning curve for new adjusters, close the loop between adjusters and managed care networks so you are always getting the best discounts?
Workers’ comp plays by a different set of rules for adjusters then the rest of the P&C industry. Most adjusters take pride in their work because they are helping an injured worker in two way, they help them get taken care of for their injuries and they also help them to return to work and make their living in a timely matter. These can sometimes be difficult thing to do for many factors; participants like the doctors and injured worker themselves do not like to cooperate, antiquated technology makes doing their jobs that much harder and longer, more claims to process than hours in a day allows. We hope to tackle some of these factors and get more input from adjusters themselves so that we can create a way for adjusters to share helpful ideas that can benefit the industry.
Until next time…..YOTA!